Who We Are
is a certified women-owned business. We started in 2003 as an independent consulting firm focusing on serving businesses and non-profits.
A study by research company, Aberdeen Group, showed that organizations with less than 500 staff members are often taken advantage of by the large telecommunications providers because of their inability to negotiate lower rates, monitor telecom bills for accuracy, contact the telecom providers to correct the billing mistakes made, monitor and manage telecom and mobile equipment and services needed, and match organizational growth with the appropriate technology.
Our firm’s mission is to…
Help you efficiently manage your human and telecom resources so you can provide the best service to your clients and the best technology to your staff.
We do this by…
- Auditing your telecommunications needs and your spending to spot wasted spending and eliminate it. This allows your staff to do the work they do best and not waste their time (and your compensation dollars) by getting tormented by the telecom provider employees.
- negotiating the best deal in all areas of telecom including office lines, cell phones, tablets, broadband Internet access, and the ever growing array of technology that falls under the heading of telecommunications
- managing your telecommunications needs including tools, systems, and data usage
GeorgeAnne Muchnok, Opticom Consulting President and CEO, is the face of Opticom in the community and with clients. She leads the marketing and sales functions and is the Chief Advocate for Opticom’s clients in working with the telecom providers.
Prior to co-founding Opticom, she was Business Manager for the Information Networking Institute at Carnegie Mellon University where she excelled at auditing vendor invoices, negotiating for the best rates, and holding vendors accountable for delivering on their contracts.
GeorgeAnne has also played a leadership role in community fundraising which is where she developed a passion to help non-profits maximize their revenue. She’s especially proud of how much money Opticom saves its nonprofit clients who are then able to put those funds into services provided to the community.
She is a graduate of The University of Alabama at Birmingham where she earned a BS in Psychology.
Dan Muchnok, is Opticom Consulting Vice President and COO and is the developer behind Opticom’s proprietary software that allows them to analyze the spending of their many clients so he and GeorgeAnne can always recommend the best telecom technology for the best price.
Dan has been in the telecommunications and technology industries for more than 25 years. Before co-founding Opticom, Dan was an Executive Director for Verizon Communications, and prior to that he worked with BellSouth Telecommunications as a consultant.
Dan has the ability to understand telecom from both the strategic and the operations level. He can also explain all of that simply and clearly to a lay person without treating you like you’re five years old.
Dan is a graduate from Carnegie Mellon University where he earned a BS in Physics and an MBA from CMU’s Tepper Graduate School of Business.