As recently as 5 or 10 years ago, “Voice Services” meant buying analog lines or a PRI (see FAQ) to connect your on-site PBX to the telephone network. Containing telecom cost was all about getting the right number of lines and managing traffic routing and usage. Replacing analog circuits with more flexible SIP trunks (see FAQ) improved things for PBXs that could implement them. Where lines had to be purchased one at a time, or 23 at a time for a PRI, and often on a multi-year contract, SIP trunks can be spun up or shut down as needed. PBX vendors did try to limit flexibility by requiring licenses for each SIP trunk, but competition eliminated that.
You can still find those services if you want, but it’s becoming more difficult as providers are eliminating copper analog services in favor of newer digital services, and analog is still expensive and inflexible. New Hosted Voice Services can be purchased on a pay-as-you-go basis. You can still get all of the features of an on-site PBX (like 4-digit dialing between locations), but now the PBX is just a virtual machine in the Cloud (see FAQ). When you need a new phone, you rent it with all of the features you need and no others. When you no longer need it, you cancel it. If you don’t really need the phone handset, you can just download a PC softphone or a mobile app with all of the features you need.
Hosted Voice Services are more reliable too. Your old on-site PBX was prone to hardware failure, software upgrades, or just power outages. With Hosted Voice, your phone calls are being answered in a data center with fully redundant fail over available. The PBX can even fail over to another data center across the country if need be. Your calls will reach you on your desk phone, your PC or your mobile app and you never have to worry about missing your customers’ calls again.
If you have questions about Voice Services (analog, digital, or hosted) or how to implement them for your business, just Contact Us!