A few questions about Hosted Voice
(Click the question to see if it applies to your business.)
When you expand your business do you have to buy more equipment than you need? When an employee leaves or you close an office, are you stuck with equipment or licenses you can’t use?
More flexible – Cloud (Hosted) phone service is subscription-based, so you only buy what you need and no more. When you add an employee, you add a new phone, with only the features you need.
When you experience a power outage or network outage, is your phone system unreachable? Do you have to forward all your calls to a cell phone or land line?
Reliable – Hosted phone service is more reliable than premise based phone service. If power or network is interrupted at your site, the phone system in the cloud is still answering your calls and your customers are still reaching your business. And if you have cell phone twinning or a mobile app, you will still receive your calls.
When your phone system needs to be replaced, repaired or upgraded, do you have to come up with a large amount of capital, or take out a loan to purchase new equipment?
Operating Expense (OpEx) – A hosted phone service is a monthly subscription, not a capital expenditure. The only equipment on site is your phone sets, and those can be leased as well (sometimes for $0).
Do you have employees who need to work from home or from a remote site on occasion?
Mobile – You can take your phone anywhere that you have an internet connection and when you connect it, your extension travels with you. If you have the mobile or PC app, you can use your phone system anywhere you are.
What happens when your equipment is damaged or destroyed? Are you prepared to replace the equipment and suffer a long outage while you do so?
Disaster Recovery – Premise phone systems are prone to fire, flood and other disasters. When the server is destroyed, it must be painstakingly restored before your phone service is back up. Hosted phone systems live in a data center, and they are replicated across multiple locations across the country. This means that your phone service can transfer immediately to a new site and your business doesn’t miss a beat.
As recently as 5 or 10 years ago, “Voice Services” meant buying analog lines or a PRI (see FAQ) to connect your on-site PBX to the telephone network. Containing telecom cost was all about getting the right number of lines and managing traffic routing and usage. Replacing analog circuits with more flexible SIP trunks (see FAQ) improved things for PBXs that could implement them. Where lines had to be purchased one at a time, or 23 at a time for a PRI, and often on a multi-year contract, SIP trunks can be spun up or shut down as needed. PBX vendors did try to limit flexibility by requiring licenses for each SIP trunk, but competition eliminated that.
You can still find those services if you want, but it’s becoming more difficult as providers are eliminating copper analog services in favor of newer digital services, and analog is still expensive and inflexible. New Hosted Voice Services can be purchased on a pay-as-you-go basis. You can still get all of the features of an on-site PBX (like 4-digit dialing between locations), but now the PBX is just a virtual machine in the Cloud (see FAQ). When you need a new phone, you rent it with all of the features you need and no others. When you no longer need it, you cancel it. If you don’t really need the phone handset, you can just download a PC softphone or a mobile app with all of the features you need.
Hosted Voice Services are more reliable too. Your old on-site PBX was prone to hardware failure, software upgrades, or just power outages. With Hosted Voice, your phone calls are being answered in a data center with fully redundant fail over available. The PBX can even fail over to another data center across the country if need be. Your calls will reach you on your desk phone, your PC or your mobile app and you never have to worry about missing your customers’ calls again.
If you have questions about Voice Services (analog, digital, or hosted) or how to implement them for your business, just Contact Us!